Our contact information
By standard mail:
Attn: Carson Haney
1200 Jack C Hays Trl
Buda, TX 78610
Due to the volume of orders we are processing, catching and returning phone calls has been increasingly difficult. We recommend using e-mail if possible. If you must call, until further notice, we are asking that you call Comal Tackle Co. at 512.295.5228 and ask to speak to a Floats Unlimited representative. Please note that Comal's operating hours are Monday through Thursday 7am to 5pm CST. If you leave a voice-mail message be sure to indicate you want a Floats Unlimited representative to return the firstname.lastname@example.org
Flat rate of $8.95 for continental US no matter how much you order. Most orders ship within 24 hours. Orders ship complete - no backorders - unless authorized by the customer. We ship Monday through Thursday.
Refund, Returns and Cancellation Policies:
We want you to be happy with your order and we'll work with you any way we can. Orders ship complete in one carton unless otherwise authorized by the customer. Dispute, discrepencies, and claims need to be made within 14 days of order date. Refunds for returned product are made upon receipt of returned product. It is best to call or e-mail to make arrangements ahead of time. Cancellations must be made before order has shipped.
Frequently Asked Questions:
How do you measure the product?
Product is usually measured by the length or longest part of the float body, not including pegs, sticks, wires, snaps, etc.
Can I mix colors?
Sorry. We're working under a special arrangement where most product is drop-shipped from the manufacturer. So, you must order product by color in the quantities listed.
Do I have to have a paypal account to order?
No, you do not. Paypal is the site's payment processor. Use any major credit card.
Do you charge sales tax?
Only if your shipping address is in Texas.
What carrier do you use for shipping?
Most residential shipments go USPS Priority Mail. UPS is used for express, commercial and all other shipments.